At Podsy, customer satisfaction is important to us. We carefully inspect all products before dispatch. However, if you receive a damaged, defective, or incorrect item, we are here to help. Please read the following policy carefully to understand how returns and refunds work.
1. Eligibility for Returns
A return or replacement request will be accepted only under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within the specified return window mentioned on our website
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The product is unused, unwashed, and in original condition
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Original packaging, tags, and accessories (if any) are intact
Returns will not be accepted for change of mind, color preference, or incorrect model selection by the customer.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, negligence, or improper handling
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Products showing signs of wear, use, or tampering
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Items returned without original packaging
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Clearance or discounted items (unless damaged or incorrect)
3. Return Request Process
To initiate a return or replacement:
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Contact Podsy through our official support channels
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Provide your order number and clear photos or videos showing the issue
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Our team will review your request and respond accordingly
If approved, you will be guided through the return or replacement process.
4. Replacement Policy
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If the issue is verified, Podsy will arrange a replacement at no additional cost
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Replacement delivery time may vary depending on stock availability
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If the product is out of stock, a refund may be offered instead
5. Refund Policy
Refunds are applicable only if:
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The product is unavailable for replacement
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The issue meets our return eligibility criteria
Refunds will be processed through the original payment method or an agreed alternative within a reasonable timeframe after approval.
6. Shipping Costs
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If the return is due to Podsy’s error (damaged, defective, or incorrect item), return shipping costs will be covered by Podsy
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If the return is rejected or does not meet policy requirements, shipping costs will not be reimbursed
7. Inspection & Approval
All returned items are subject to inspection upon receipt. Podsy reserves the right to:
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Approve or reject any return or refund request
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Refuse returns that do not comply with this policy
8. Delayed or Missing Refunds
If you have not received your refund after approval:
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Please allow time for bank or payment gateway processing
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Contact our support team with your order details for assistance
9. Policy Updates
Podsy reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once published on the website.
10. Contact Us
For questions or concerns regarding returns or refunds, please reach out to us through our official communication channels listed on the website.
By placing an order with Podsy, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
